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How to cancel credit card subscription?

How to cancel credit card subscription?

priscacc
Explorer | Level 3
May i know how could i cancel the subscription of my credit card? it is linked up to an account which is not owned by me now and it charged me for an annual fee. Is it possible to request for a refund?
6 Replies 6

Re: How to cancel credit card subscription?

Mark
Super User II

You probably wont be able to get a refund, no, because the T&C's state that none are issued. 

 

You can cancel, or attempt to, your card at https://www.dropbox.com/payments/find_receipt

 

From there you should be able to request assistance if needed.

Alternatively your bank should be able to help.


 


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Re: How to cancel credit card subscription?

priscacc
Explorer | Level 3
Thanks for your answer, i have tried the link you provided but it asked me to login to that account if i want to cancel the subscription. But it wasnt my account and i couldnt login...

Re: How to cancel credit card subscription?

Mark
Super User II

You do not have to be logged in to use https://www.dropbox.com/payments/find_receipt

 

If it isnt working, however, there is an option on that page to contact billing support


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Re: How to cancel credit card subscription?

priscacc
Explorer | Level 3

yes, i have input all the information, and showed it is linked to an account that is not owned by me. it only have one choice to cancel the subscription... "login to cancel subscription".... 

Re: How to cancel credit card subscription?

priscacc
Explorer | Level 3

I have sent my problem to "Submit a Help Request"on 17DEC, but not response :sob:

Re: How to cancel credit card subscription?

Jay
Dropboxer

Hi @priscacc, do you have the ticket ID from the automated email response when you submitted the ticket?

 

Otherwise, you can message support by logging into any account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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