cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
New member | Level 2
New member | Level 2

I quit a job more than a year ago, but didn’t cancel my Dropbox Business account, so I’m paying $11.99 monthly on my personal Visa card. The email address under which I set up the Dropbox account no longer exists. I mace the 12-digit billing code, but can’t see a way to delete the account without my old company email account. How can I delete the account (and billing)? [personal information removed as per the Community's Guidelines]

1 Reply 1
Highlighted

Re: How to delete old account

Dropboxer
Dropboxer

Hi @jayrc; welcome to the Community!

 

In this case, I'd recommend trying an incognito window without logging into any account. 

 

From there, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this gets resolved for you soon! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Do you know how to organize your files and folders?
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?