How to free up space in your Dropbox account

[John W.87]

I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full.  How can I free up space?  I've already followed dropbox instructions with no results

[Dougseabright]

Jay,

Thanks, but your response did not address issue one bit.  As I mentioned, the size of the account is stuck at 5.76gb and never moved even after deleting 700+ files and signing in and out of the account. I have only 364mb of shared files, no way that is the problem. I cleared the cache, and that had zero effect.  Dropbox started alerting me that I was getting close to full a couple of months ago. Since I reached quota nothing I did has reduced the reported size of 5.76gb.  

Not one community member has figured out the work around, fix for this problem. No one from Dropbox has intervened, or tried to help. Like many on this forum, I suspect this is a corporate strategy to force upgrade.  I saw one poster recommend sync.com, I did not know about it. I will check it. I am frustrated and tired of this, ready to ditch Dropbox.

[jimy3204]

To free up space, you do not need to delete files permanently. Just deleting them is enough. Deleted files do not count against your storage quota.

[mariagarc]

Hi, necesito espacio!!!!!

[Mark]

@mariagarc 

www.dropbox.com/gs

www.dropbox.com/plans 

[Nancy023]

I really enjoyed going through all the great information.

[mariagarc]

Gracias!!

[yanshin27]

invite your friend to become dropbox new user.

[Dougseabright]

Thanks, Jay, the shared folders were not the pbm. But I did get help from support and size of file was the cue. In fact I had made a couple of videos after deleting 700 files and did not bother to check their sizes.  Dropbox was right, I was over my allotted size but did not give me enough info to figure out what was going on.  Checking folders for individual file sizes did the trick. Deleted the videos and now everything is running fine again. 🙂

[Megan]

Hey @Dougseabright!

Happy to hear back from you, and seeing the issue is resolved!

Don't hesitate to get back to us if anything comes up!

[rakeda]

make sure that you dont have the same file saved on hard drive to save space