How to free up space in your Dropbox account

[John W.87]

I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full.  How can I free up space?  I've already followed dropbox instructions with no results

[Tim B.4]

I finally gave up and just created a new account copied the 500MB of files I needed into it and left the old account sit dormant. If they make it this hard it is merely a ploy to try to get you to sign spend $120..... 

[TT UTE]

not sure what to do now:(, Ive paid for 12mths in may20, cleared over a third of gear out of the box and now its saying its not syncing. And now try and talk to someone:(:(. can someone give me a phone number to call?

[Tim B.4]

You might want to reach out to the Dropbox subreddit they tend to be quite knowledgeable and helpful. Good luck.

[spj2]

I have paid  (and charged) to expand my drop box but it has not accepted pictures sent to me

What do I do?

[Sharingsus]

Hi, if your space is still full maybe you should start a new account.  This way you will get 2 GB again for free.
I hope I could help you.

[johnloren]

try to clear cache and cookies of your browser may be it's occurring due to cookies and cache. 

[Dewi Morifa]

Hi, can you tell me what is regular files? i got the same problem. I have 2 GB at dropbox and i only use 700MB but it says my dropbox is full. I checked it says 1.5GB is regular files. I don't know what regular files it shows. I have other files in my documents at computer but i did not sync that to dropbox.

Please help.

[Dewi Morifa]

I have the same problem. I have 2GB and only sync my file 700MB to Dropbox but it says i have 1.5GB regular files. I do not connect my documents to Dropbox, only one file. What regular files does it refer to?

[Jay]

Hi @Dewi Morifa, thanks for taking the time to message us!

If you're referring to the standard files on this page, then it means private files on your account, those that aren't in shared folders.

You can check the size of files and folders using these steps to see if there are any large files on your account.

If you need any more details, feel free to message back!

[Sainath Rajmane]

Remove all the files