How to get a new emergency sign-in code

[jhwinston]

I used my emergency backup code to sign in to my account. A message flashed up that I had used a one-time code and needed to get a new one. There was a link, but when I clicked on it it did not take me anywhere to request a new code. How do I get it? I don't want to get locked out permanently.

[Rich]

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@jhwinston wrote:

I used my emergency backup code to sign in to my account.

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When you enabled two-step authentication, you should have been given a list of 10 emergency codes to use.

• https://help.dropbox.com/teams-admins/team-member/enable-two-step-verification#backup

[jhwinston]

I did not get 10 8-digit codes. I got one 16-digit code. But I now need new ones.