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Re: How to get back my disabled account

How to get back my disabled account

Mohddaim19
New member | Level 2

How to get back my other account register with dropbox under email [personal information removed per the Community's Guidelines]. it was disabled and it company email

1 Accepted Solution

Accepted Solutions

Re: How to get back my disabled account

Rich
Super User II

@Mohddaim19 wrote:

How to get back my other account register with dropbox under email [personal information removed per the Community's Guidelines]. it was disabled and it company email


Has the account been active recently? If not, it may have been deleted due to inactivity if it had been idle for more than a year, in which case it cannot be recovered.

 

If the account has been active recently and is now disabled, then it was likely disabled by Dropbox for some reason, and you'd need to contact Support directly. You can find the support options that are available to you on the Support page.

View solution in original post

2 Replies 2

Re: How to get back my disabled account

Rich
Super User II

@Mohddaim19 wrote:

How to get back my other account register with dropbox under email [personal information removed per the Community's Guidelines]. it was disabled and it company email


Has the account been active recently? If not, it may have been deleted due to inactivity if it had been idle for more than a year, in which case it cannot be recovered.

 

If the account has been active recently and is now disabled, then it was likely disabled by Dropbox for some reason, and you'd need to contact Support directly. You can find the support options that are available to you on the Support page.

View solution in original post

Re: How to get back my disabled account

Mohddaim19
New member | Level 2
Yup it was. Kindly and is was company email how dropbox to handled this issue and i did not receive email warning or noticfication that account will be disabled ..
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