How to get refund of a subscription without consent?

[Ahona Ghosh]

In the last night, my Dropbox professional got auto renewed without my consent and my credit card was charged 199 dollar. Please cancel the subscription and refund me the amount as soon as possible.

[Ahona Ghosh]

Wanted to end the trial, but could not. Please deactivate the subscription and refund the amount immediately

[Mark · Accepted solution]

It did have your consent - you signed up for a trial which was to auto move to a paid plan at the end. That is your consent. 

However, unfortunately we cannot help here. You need to speak to support : 

https://help.dropbox.com/accounts-billing/payments-billing/refund

https://help.dropbox.com/accounts-billing/cancellations-refunds

[Misty-Rose]

DROPBOX YOU SUCK!

I may have had an active free-trial in which I consented to, but where is the warning before the full subscription amount is going to come out! 

I GOT CONNED FOR $200 THAT I PRETTY MUCH CAN'T GET BACK! 

USELESS APP

[Rich]

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@Misty-Rose wrote:

I may have had an active free-trial in which I consented to, but where is the warning before the full subscription amount is going to come out!

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The warning is before you start the trial. By starting the trial you're agreeing to a paid subscription if you don't cancel. You weren't conned.

[1546974]

Normally most subscribed apps or websites sends 24hr notice or 3 day notice stating you will be charged a certain amount for a subscription renewal. 

[Mark]

@1546974 - as does Dropbox, 

You get emails to your registered emails many, many weeks before renewal. I get at least three or four of them to say its happening.

[1546974]

So reconfirming you are not given at least a 72 hours notice that your pre trial is ending and you will be charged. As far as the many many emails I only received an email after I signed up and once letting me know my card was already charged. So I am unsure of the many many emails you're talking about.

[Katepond]

I did not purchase professional Dropbox for $199 on my MasterCard. How can I get a refund? How can I get a refund? I am upset. Kate

[Hannah]

Hey @Katepond, thanks for the comment and sorry to see you're having trouble.

Have you tried reaching out to our support team for assistance?

Once you do, please also send us the ticket number for your communication, so we can look it up in our system.

Thank you.