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How to get refund on subscription charge

New member | Level 2
New member | Level 2

I have been charged AUD 184.67 for my dropbox annual fee on 16th Sep 2019. However I cancelled this plan on 18th Sep 2019. I only used my account for 3 days, May I know how could i get refund on it? It was charged by credit card. Thanks

1 Reply 1

Re: How to get refund on subscription charge

Dropboxer
Dropboxer

Hey there @Fang1985

In general, when you cancel a paid subscription, your account will be downgraded to a Dropbox Basic (free) account at the end of your billing cycle. 

However, due to account-specific info required on this, I've sent you a ticket to the email address associated with your Community profile. 

When you have the chance, please check your inbox and we'll take it from there. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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