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How to know if my Dropbox Business Free trial has definitely been cancelled

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How to know if my Dropbox Business Free trial has definitely been cancelled

New member | Level 2
New member | Level 2

I recently got the dropbox business 30 day free trial because I thought I needed it for work but turns out I didn't. I immediately tried to cancel my trial and I followed the 'How to cancel free trial' on the Dropbox website. It said I would receive an email confirming that my free trial is cancelled. All I recieved is an email telling me that my Dropbox team has been disbanded. Is this the same thing as telling me my 30 day dropbox business trial is cancelled? Please help as I don't want to get charged :(

1 Accepted Solution

Accepted Solutions
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Re: How to know if my Dropbox Business Free trial has definitely been cancelled

Dropboxer
Dropboxer

Hi @CEJP123, thanks for reaching out to us. 

 

From your description, it sounds like you were able to cancel the trial and downgrade to a Basic (free) account successfully. 

 

You can also check your Plan tab to see what subscription your account is on. 

 

If you have any trouble along the way or have any other questions, just give us another shout. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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3 Replies 3
Highlighted

Re: How to know if my Dropbox Business Free trial has definitely been cancelled

Dropboxer
Dropboxer

Hi @CEJP123, thanks for reaching out to us. 

 

From your description, it sounds like you were able to cancel the trial and downgrade to a Basic (free) account successfully. 

 

You can also check your Plan tab to see what subscription your account is on. 

 

If you have any trouble along the way or have any other questions, just give us another shout. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: How to know if my Dropbox Business Free trial has definitely been cancelled

New member | Level 2
New member | Level 2

Yay the Plan Tab says Dropbox Basic, Thank you :D

Highlighted

Re: How to know if my Dropbox Business Free trial has definitely been cancelled

Dropboxer
Dropboxer

No problem, @CEJP123! Glad to have helped. 

 

If anything else comes up in the future, you know where to find us. 

 

In the meantime, I hope you have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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