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How to locate owner of account

How to locate owner of account

lpowell
New member | Level 2

We are a University and received an invoice for 10 licenses. There is no name associated with the invoice and we do not know what department should pay for this.  How can we find out who set up this account?

1 Reply 1

Re: How to locate owner of account

Walter
Dropboxer
Hey @lpowell; welcome to our Community!

I'm afraid we won't be able to help with this here on our Community so I'd recommend getting in touch with our support team for further assistance. 

Just use an incognito window without signing into any account. Then, from this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page.

From there, make sure to input your payment's information along with an email address we can reach you to look further into this. 

Let me know how you get on!
 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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