How to redeem the Dell + Dropbox promotional offer

[AdAl]

I have purchased my Dell Inspiron on the 2nd of February 2021, which comes with a redeemable storage offer from Dropbox. And according to the table in the following link I would get a 100gb free storage space

https://help.dropbox.com/accounts-billing/space-storage/dell-promotion

When I check my account in the laptop app, it show that I redeemed only 20gb. Would appreciate any help on this.

[Walter]

Hello there @AdAl; welcome to our Community and thanks for using Dropbox!

Would it be OK with you if I reached out via email to have a further look into this?

Thanks!

[AdAl]

Hi Walter,

Thanks for your reply and yes please go ahead regarding the email.

Regards

[Walter]

Sure thing @AdAl; you've got  

[PaulCross]

I AM HAVING THE SAME PROBLEM. I BOUGHT MY DELL 24MAR2021 AND STILL NO IDEA HOW TO CLAIM AND UBALE TO GET A RESPONSE FROM DROPBOX.   HELP

[Walter]

Hi @PaulCross, thanks for dropping by our Community and sorry to hear you're having issues with this.

May I reach out via email to have a further look into this? 

[PaulCross]

yes please reach out i need help

[Walter]

Sure thing, Paul. You've got  

[Sergio_33]

I have purchased my Dell G3 15 on May 27, 2021, which comes with a redeemable storage offer from Dropbox. And according to the table in the following link I would get a 100gb free storage space

https://help.dropbox.com/accounts-billing/space-storage/dell-promotion



My account said that I only have 2GB of the Basic plan. Could anyone help with my issue?
And yes, the team support can reach me by e-mail.

[Walter]

Hey @Sergio_33, thanks for the nudge here and sorry to hear you're having issues with redeeming your promotional space. 

I've just sent you an email to have a further look into this matter internally. 

Take a look at your inbox and we'll take it from there.