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How to revive close account

Explorer | Level 3

Is there any way I can revive my dropbox account which was closed in 2018.

1 Accepted Solution

Accepted Solutions
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Re: How to revive close account

Super User II
Super User II

@Gautamdivya wrote:

Yes,this was closed due to inactivity.


Generally speaking, accounts cannot be recovered once they've been deleted.


I tried to reset the password by forgot-link and entered the email I I had used ... but the email with reset link has not yet come.

That usually means an account doesn't exist for that email address. You can probably create a new account using that email, but the previous account you had would be long gone at this point.

View solution in original post

4 Replies 4
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Re: How to revive close account

Dropboxer
Dropboxer

Hi @Gautamdivya - welcome to the Dropbox Community!

It sounds like you're referring to an account that was closed due to inactivity. Is this correct?

Have you tried logging into that account recently? Are you getting any errors when you do?

Let me know and we'll take it from there. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: How to revive close account

Explorer | Level 3

Yes,this was closed due to inactivity.

I tried to reset the password by forgot-link and entered the email I I had used- [email address removed by moderator]. but the email with reset link has not yet come.

Thanks,
Divya

Highlighted

Re: How to revive close account

Explorer | Level 3

@Walter Yes,this was closed due to inactivity.

I tried to reset the password by forgot-link and entered the email I I had used- [email address removed by moderator]. but the email with reset link has not yet come.

Thanks,
Divya

Highlighted

Re: How to revive close account

Super User II
Super User II

@Gautamdivya wrote:

Yes,this was closed due to inactivity.


Generally speaking, accounts cannot be recovered once they've been deleted.


I tried to reset the password by forgot-link and entered the email I I had used ... but the email with reset link has not yet come.

That usually means an account doesn't exist for that email address. You can probably create a new account using that email, but the previous account you had would be long gone at this point.

View solution in original post

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