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Hp 25GB Promotion, popped up, signed in, don't see extra 25Gb anywhere

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Hp 25GB Promotion, popped up, signed in, don't see extra 25Gb anywhere

Explorer | Level 3

As the title says.

 

Bought a HP laptop, promo popped up and I signed in.  When I sign into my account I don't see any different.  How long does the 25GB take to show up?

6 Replies 6
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Re: Hp 25GB Promotion, popped up, signed in, don't see extra 25Gb anywhere

Dropboxer

Hey @aaronpco, thanks for reaching out to us. 

 

As mentioned in this article, after signing in, you may have had to follow some additional steps. 

 

Could you confirm if you completed all the relevant steps?

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Hp 25GB Promotion, popped up, signed in, don't see extra 25Gb anywhere

Explorer | Level 3

I followed all neccessary steps as prompted until I signed in to dropbox and everything was running fine.

Highlighted

Re: Hp 25GB Promotion, popped up, signed in, don't see extra 25Gb anywhere

Dropboxer

Thanks for getting back to me, @aaronpco

 

Could you double-check that you signed in with the correct email address to redeem the promotion. 

 

Also, could it be that you weren't eligible for the promotion? For example, have you redeemed a similar promotion in the past, or was the desktop app not pre-loaded on your device?

 

Have a look at that specific section on the article which discussed this a bit more, and let me know how it goes. 

 

Cheers!

 

 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Hp 25GB Promotion, popped up, signed in, don't see extra 25Gb anywhere

Explorer | Level 3

Yes, correct email address, I'm logged into my HP machine atm.

 

The app with the offer was pre loaded on my HP laptop.

 

No similiar offers before

 

How can I get Dropbox to look into this?

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Re: Hp 25GB Promotion, popped up, signed in, don't see extra 25Gb anywhere

Dropboxer

Thanks for your swift reply, @aaronpco

 

I've sent you a ticket, so when you have the chance, have a look at your inbox and we'll go from there. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Hp 25GB Promotion, popped up, signed in, don't see extra 25Gb anywhere

Explorer | Level 3

Thanks, I have replied to your email

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