As the title says.
Bought a HP laptop, promo popped up and I signed in. When I sign into my account I don't see any different. How long does the 25GB take to show up?
Hey @aaronpco, thanks for reaching out to us.
As mentioned in this article, after signing in, you may have had to follow some additional steps.
Could you confirm if you completed all the relevant steps?
Keep me posted!
Thanks for getting back to me, @aaronpco.
Could you double-check that you signed in with the correct email address to redeem the promotion.
Also, could it be that you weren't eligible for the promotion? For example, have you redeemed a similar promotion in the past, or was the desktop app not pre-loaded on your device?
Have a look at that specific section on the article which discussed this a bit more, and let me know how it goes.
Yes, correct email address, I'm logged into my HP machine atm.
The app with the offer was pre loaded on my HP laptop.
No similiar offers before
How can I get Dropbox to look into this?
Thanks for your swift reply, @aaronpco.
I've sent you a ticket, so when you have the chance, have a look at your inbox and we'll go from there.
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