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I Can't Get My Receipt Unless I Upgrade?

I Can't Get My Receipt Unless I Upgrade?

heatherf
Explorer | Level 3

Hello!  I am trying to retrieve my receipt by doing the usual: go to Plan ---> Billing --->. get the receipt.  This month, there is a lit-up box pushing me to select a 30-day free account upgrade.  There is nothing else on the screen.  I don't want to upgrade.  I want my receipt for the plan I have that works perfectly well.  How do I get around the prompt to upgrade? 

Thanks so much!

4 Replies 4

Re: I Can't Get My Receipt Unless I Upgrade?

Lori
Dropboxer
Hey @heatherf, let's see what we can find together! 

If you receive a prompt to upgrade to a paid plan, then you're most likely on the Basic, free plan. 

Can you check your plan page right here, and let me know what you find?

Thank you!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: I Can't Get My Receipt Unless I Upgrade?

heatherf
Explorer | Level 3

Hi Lori!

 

Thank you for your help!  I do have the Basic plan, but my workplace was charged for my account.  I looked to see whether I inadvertently opened two accounts, but I only find one.  So I'm kinda confused...

 

I'll be glad to seek out any other information that might clarify. 

 

Thanks!
Heather

Re: I Can't Get My Receipt Unless I Upgrade?

Rich
Super User II

@heatherf wrote:

I do have the Basic plan, but my workplace was charged for my account.


If your workplace was charged, it wasn't for your account if you have a Basic plan. There are no fees associated with a Basic account so there's likely another account that they're being charged for (Plus, Professional, etc.).

 

Have them use the credit card charge lookup tool to identify the email address associated with the account that they're being charged for.

Re: I Can't Get My Receipt Unless I Upgrade?

heatherf
Explorer | Level 3

Thank you, Rich!  I asked the Business Office to send me information about the account or the charge so I can try to put these two pieces together.  I really appreciate your assistance.

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Top contributors to this post

  • User avatar
    heatherf Explorer | Level 3
  • User avatar
    Rich Super User II
  • User avatar
    Lori Dropboxer
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