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I Didnt receive my HP promotion.

I Didnt receive my HP promotion.

HunterbyDesign
Explorer | Level 3

I Have just bought my first HP Laptop and installed dropbox to received the free space. However Once all my windows updates finished installing i dont have the space allocation as per the promotion 

8 Replies 8

Re: I Didnt receive my HP promotion.

Rich
Super User II

@HunterbyDesign wrote:

I Have just bought my first HP Laptop and installed dropbox to received the free space.


Did you install Dropbox yourself, or did you do it through the app that's pre-installed on the laptop? You need to use the app that's pre-installed.

 

Re: I Didnt receive my HP promotion.

HunterbyDesign
Explorer | Level 3
Yes I installed it as per the pre installed installer

Re: I Didnt receive my HP promotion.

Mark
Super User II

Have you then completed the Getting Started guides: www.dropbox.com/gs ?


 


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Re: I Didnt receive my HP promotion.

HunterbyDesign
Explorer | Level 3
No, I had an account already which I signed into after install. I’ve not owned a HP before so couldn’t have done this promotion previously too

Re: I Didnt receive my HP promotion.

Mark
Super User II

Regardless of having an account or not a term of the promotion is that you must complete www.dropbox.com/gs


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: I Didnt receive my HP promotion.

HunterbyDesign
Explorer | Level 3
Ok thanks Mark, I’ll have a go at that now.

Re: I Didnt receive my HP promotion.

HunterbyDesign
Explorer | Level 3

Had a look and it seems ive completed these a while ago

Re: I Didnt receive my HP promotion.

Walter
Dropboxer

Hey @HunterbyDesign, sorry to jump in here, but would it be OK if we reach out via email to have a further look internally? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropboxer
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