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I accidentally joined a Business Team with my personal account and have a question about my files

I accidentally joined a Business Team with my personal account and have a question about my files

Charlie87
Helpful | Level 5

Hi All - I've been doing as much research on this topic as I can and it seems to be a recurring problem for a lot of people. The following...

 

Accidentely merged my personal dropbox plus account with a business account. Need to revert back to Dropbox Plus.

 

I understand so far, that the admin of the team folder can down-grade my personal account back to a basic one. Then from there, I can upgrade to my original plus account.

 

The thing which is unclear is wether the data I have on my plus account will remain if converted to basic? I don't want to lose any of my files and there is certainly more than 2GB (standard basic amount) in there.

 

Can the admin down-grade me safely without losing my data? 

 

Many thanks...

1 Accepted Solution

Accepted Solutions

Re: I accidentally joined a Business Team with my personal account and have a question about my file

Walter
Dropboxer

Hi @Charlie87; welcome to our Community!

 

In this case, when your team's admin converts your account back to an individual one, you, as a team member, get to keep all shared files and folders you had access to before joining the team, and any private files in your account. 

 

If you'll be out of quota when this happens, syncing will stop if your files are more than the free, Basic plan's allotment which is 2GB of storage at which point you'll be able to re-upgrade to the Plus plan to resume syncing. No files will be deleted. 

 

I hope this clears things up Charlie. Please let me know if you have any follow up questions! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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34 Replies 34

Re: I accidentally joined a Business Team with my personal account and have a question about my file

Walter
Dropboxer

Hi @Charlie87; welcome to our Community!

 

In this case, when your team's admin converts your account back to an individual one, you, as a team member, get to keep all shared files and folders you had access to before joining the team, and any private files in your account. 

 

If you'll be out of quota when this happens, syncing will stop if your files are more than the free, Basic plan's allotment which is 2GB of storage at which point you'll be able to re-upgrade to the Plus plan to resume syncing. No files will be deleted. 

 

I hope this clears things up Charlie. Please let me know if you have any follow up questions! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

Re: I accidentally joined a Business Team with my personal account and have a question about my file

Charlie87
Helpful | Level 5

Thanks Walter for clearing that up! I almost had a panic attack earlier today thinking i'd lost all my files.

Many thanks 👍

Accidentally combined a private account (Plus) with a business account

vanman
New member | Level 2

Hello 

 

 

I was invited to join a Dropbox business account by a client and have wound up and accepted expecting to be able to see their shared folders within my dropbox.

 

Instead I seem to now have my personal account within their business accpount? How do I reverse this and revert back to my plus account? 

 

Thanks

 

Paul

Re: Accidentally combined a private account (Plus) with a business account

Lusil
Dropboxer

Hey @vanman, thanks for reaching out to us about this. I moved your post here, where another user expressed a similar concern.

 

Have a look at what Walter mentions, and let us know if you have any additional questions. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Accidentally combined a private account (Plus) with a business account

vanman
New member | Level 2

Thanks...will my Plus membership remain (I paid for an annual subscription)?

Re: Accidentally combined a private account (Plus) with a business account

Lusil
Dropboxer

Generally, when you join a Business team, your Plus subscription immediately ends and any remaining credit is refunded to the original payment method. 

 

For this reason, when a team admin converts a member's Dropbox Business account to an individual account, it becomes a Dropbox Basic account. From there, you can upgrade by going to this link

 

However, if the Business plan is on a trial and the team admin converts you to an individual account, your should go back to your existing Plus subscription. 

 

Team admins can find more info about how to convert a member's account to an individual one, here

 

I hope this helps, @vanman


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Merged my Dropbox with a Clients

sanfio73
New member | Level 2

I received an invite from a client to share a folder which is not uncommon. However, when I did so, I have somehow managed to cancel my own subscription and move my entire dropbox within his organisation's. Fortunately only I can see my files (apparently), but this, obviously, is not what I intended and not acceptable at all. I cannot find a way to correct it. Can you help?

Re: Merged my Dropbox with a Clients

Lusil
Dropboxer

Hi there @sanfio73, thanks for reaching out to us. I moved your post here to keep similar concerns together for troubleshooting purposes. 

 

Have a look at Walter's post above and if you have any questions or trouble along the way, just give us a nudge. 

 

Keep us posted, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: I accidentally joined a Business Team with my personal account and have a question about my file

Charlie87
Helpful | Level 5

Hi Walter,

 

The company i've recently worked for have taken the steps now to remove my personal email from their business account. I've then subsequently been able to successfully upgrade back up to the Dropbox Plus account...

 

However, i've noticed alongside the root folder, their company name still exists in brackets. I've tried to rename it but to no avail. Is there any way I can rename the root folder back to my personal name?

 

Many thanks. 

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