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I accidentally started a Dropbox Professional trial and I'm wondering if I cancelled it properly

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I accidentally started a Dropbox Professional trial and I'm wondering if I cancelled it properly

New member | Level 2

I ordered Dropbox business accidentally and gave my credit card details etc. I cancelled it as soon as I realised what I had done a second later.

I hope I wont be charged €199!!!! Please tell me no as I cant get through to customer service!! Clare (Ireland ) 

2 Replies 2
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Re: Dropbox business plan- i ordered it accidentally

New member | Level 2

Just to add..... it was the " 3 week free Professional package trial". 

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Re: Dropbox business plan- i ordered it accidentally

Dropboxer

Hi @csmacnamara; how are you today?

 

The best way to verify if you've successfully canceled your Professional trial would be to check your account's plan tab.

 

If you see that you're on the free, Basic plan, then you have indeed cancelled the trial and won't be charged at all.

 

If your account's plan tab shows anything else, please let me know and we'll take it from there Clare! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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