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I added my iPhone as a new device, but I can't use the app as it exceeds the device limit. Any help?

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I added my iPhone as a new device, but I can't use the app as it exceeds the device limit. Any help?

Explorer | Level 3

I initialized my iPhone as a new device. Then I can’t use Dropbox App because of “number of device exceeds the limit”. Please help.

1 Accepted Solution

Accepted Solutions
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Re: iPhone initialization

Dropboxer
Dropboxer

Hi there @Yas1000, thanks for reaching out!

 

It sounds like you have a Dropbox Basic account, which currently has a 3 device limit.

 

Can you check your connected devices here, and see if you have any old devices that may still be connected to your account?

 

Let me know if this helps!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

1 Reply 1
Highlighted

Re: iPhone initialization

Dropboxer
Dropboxer

Hi there @Yas1000, thanks for reaching out!

 

It sounds like you have a Dropbox Basic account, which currently has a 3 device limit.

 

Can you check your connected devices here, and see if you have any old devices that may still be connected to your account?

 

Let me know if this helps!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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