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I am being double billed. Can you tell me why?

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I am being double billed. Can you tell me why?

Explorer | Level 3

I just realized I've been paying twice each month for quite a while. Can someone tell me why or how this happening? The payments are made two days in a row.

6 Replies 6
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Re: I am being double billed. Can you tell me why?

Dropboxer

Hi @jkudron; welcome to the Dropbox Community!

As it sounds like you're being billed for two separate Dropbox accounts, I'd suggest using our self-served look up tool to locate the email addresses those charges relate to. 

Let me know what you find and we'll take it from there. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I am being double billed. Can you tell me why?

Explorer | Level 3

I only have one email address associated with both charges.

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Re: I am being double billed. Can you tell me why?

Dropboxer

Thanks for the quick response @jkudron

As at this point, I'll need some account and billing specific information, may I reach out the email address that's associated with your Community's profile so we can have a further look internally? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: I am being double billed. Can you tell me why?

Explorer | Level 3

Yes

 

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Re: I am being double billed. Can you tell me why?

Explorer | Level 3

I'm still waiting for the email...
Is there a phone number I can call?

 

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Re: I am being double billed. Can you tell me why?

Dropboxer

Sorry for the late reply @jkudron

I just sent you an email so we can look further into this internally. 

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Thanks again!

PS: Phone support is only available to Dropbox Business users during local business hours.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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