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I am getting charged but my account is Basic, any help?

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I am getting charged but my account is Basic, any help?

New member | Level 2

I am getting charged 11.99 a month but they are keeping me at basic account of 5 MB. Its sad they treat a customer of 10 years like this where you cant talk to someone :(

1 Reply 1
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Re: I am getting charged

Dropboxer

Hi there @nonononono1, I'm sorry to hear about that!

 

Is it possible that you may have signed up for a trial previously that may have upgraded at the end?

 

Can you let me know if the charge is directly through Dropbox, or perhaps through the Google/Apple app store?

 

Looking forward to hearing back from you!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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