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I am having a problem since I can't log into my account

I am having a problem since I can't log into my account

pandreo
New member | Level 2

I cannot login. Message says it's waiting to link to an account, I try to log in with username and password, but get a message on subscriptions. Has my free account  been closed without a warning, is not free anymore and I cannot access the files I uploaded to Dropbox unless I pay?

2 Replies 2

Re: account blocked

Lori
Dropboxer
Hi @pandreo, thanks for posting today! 

Can you let me know more about the error you got on your end? 

Have you made sure your email and password are correct? 

Also, feel free to send me a screenshot of the message you receive when trying to log into the account. 

Keep me posted!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: account blocked

pandreo
New member | Level 2

There was no error text, but a screen requesting me to upgrade to a pay acount.

Trying to reproduce the message for this answer, I realize that the problem, according to some DropBox intelligent algorithm, is that I was connected with more than three devices, two of which, surprise surprise, were duplicated in the list and switched OFF. Hence, I  did not have more than three connections.

I think this is a dishonest way to increase pay accounts!.

Who's talking

Top contributors to this post

  • User avatar
    pandreo New member | Level 2
  • User avatar
    Lori Dropboxer
What do Dropbox user levels mean?
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