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I am not able to change Dropbox e mail as not having access to this e mail and forgot passoword too

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I am not able to change Dropbox e mail as not having access to this e mail and forgot passoword too

New member | Level 2

Hi

Can someone help please?

I need to change Dropbox e mail, forgot the passoword and do not have access to e mail anymore

1 Reply 1
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Re: I am not able to change Dropbox e mail as not having access to this e mail and forgot passowo...

Dropboxer

Hi there @Jola29, thanks for checking in with us. 

 

In general, you need an active email address to change your Dropbox password.

 

In this case though, if you still have a linked device, you can try to update both your password and email address from there. 

 

Could you try that out and let me know how it goes?

 

Thanks again!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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