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I can't access my Dropbox account as I can't reset the password. Can you help?

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I can't access my Dropbox account as I can't reset the password. Can you help?

Explorer | Level 3

I have been trying to log into my account but I can't. It won't let me reset my password either. I also had to open a different account just to be able to write here. Your bot is not helpful at all, and renders the chat quite useless if you are trying to get a solution to a specific problem because all it does is redirect you to the forum.

Can anyone please help with this issue?

 

Thanks.

 

Ernesto.

3 Replies 3
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Re: I can't access my Dropbox account as I can't reset the password. Can you help?

Dropboxer

Hi @Ernesto Egoavil; welcome to the Dropbox Community!

 

In this case, I'd recommend using an incognito window where you're NOT logged into any account to contact our support team through the relevant form so we can assist further.

 

I hope this gets resolved for you soon Ernesto! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I can't access my Dropbox account as I can't reset the password. Can you help?

Explorer | Level 3

I can't write in the forum if I am not logged in, and still nobody has helped with this issue.

 

 

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Re: I can't access my Dropbox account as I can't reset the password. Can you help?

Dropboxer

I was suggestting to use an incognito when logged out, to contact our support team through the relevant form Ernesto; not to post on the Community.

 

Please use the steps I offered in my previous response so we can assist further with account specific information. 

 

Have a lovely week ahead! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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