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I can't access my account to cancel the subscription, what can I do?

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I can't access my account to cancel the subscription, what can I do?

New member | Level 2

Please someone human help me cancel dropbox plus. I paid last year over $100 for dropbox plus that never lets me even log in, and even when I sign out of my e-mail account linked to the free dropbox, it won't let me sign into the upgraded account. I have 20 open windows of discussion threads and tried your chat bot several times. So I paid last year for something I don't use, and I refuse to pay for another year. Why doesn't your service just link the two accounts instead of sending warnings about me running out of space? 

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Re: please please please cancel this stupid thing that won't even let me login to cancel it

Dropboxer

Hello @NY4, I'm sorry to hear about the situation!

 

If you'd like assistance with cancelling this subscription, then we would need to look into this via our Support channel due to the info we need to check with you.

 

Please submit a ticket with our team from here by filling in the relevant info under the "Submit a Help Request" section towards the bottom of the page.

 

Once you've submitted a ticket, you'll get a ticket number (eg. #1234567) which you can let me know and I can pass along the info you've provided here.

 

Also, when you try and sign into this account online, what issue are you running into exactly? Perhaps this is something that I can help you with.

 

I hope this helps, let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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