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I can't access my account

I can't access my account

areyouposting
Explorer | Level 3

I’m having trouble getting a hold of support and addressing my issue. I have sent 3 emails from 3 different accounts I have put in ticket requests and I have requested help in this forum for coming up on 3 weeks now. I have been banned from posting in the community but I’m not posting anything. My concern is that someone hacked my Dropbox and changed the email. Because I can’t login and I keep getting banned when I mention the ticket number associated with my requests. Please advise how I can get my account reactivated. You guys keep trying to pull my membership fee even after disabling my account.

2 Replies 2

Re: I can't access my account

Jay
Dropboxer
Hi @areyouposting, thanks for posting today.

I understand your frustration on this matter.

Do you have a ticket ID in order to locate it in the system?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can't access my account

areyouposting
Explorer | Level 3

March 25th Ticket Number #12237717

March 31st Ticket Number #12264153

 

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    areyouposting Explorer | Level 3
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    Jay Dropboxer
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