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I can't cancel my Dropbox Business trial

I can't cancel my Dropbox Business trial

KC27
New member | Level 2

Cancel business trial. Links are non functioning when I try to Cancel.. I need a link that goes to the proper place to cancel. Please send that Link. Thank you

2 Replies 2

Cancel Business Trial

KC27
New member | Level 2

The link provided to cancel business trial does Not go to Admin bar.

It goes to "Team Setup" Whats going on? I"ve been trying for over an hour to cancel this  business trial and have gotten no where. Help! Any suggestions?

Re: Cancel business trial. Link

Jay
Dropboxer
Hi @KC27, thanks for joining the Community!

As it sounds like you've just created your Dropbox Business trial, in order to cancel  it, you'll need to complete the team setup, which is entering a team name. 

You won't need to invite any new users at this stage. Once it's setup, you'll be able to cancel the trial using this link.

Please note that you’ll need to follow the instructions on the next 3 pages to fully downgrade from the paid plan.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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