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I can't cancel my trial, can you help?

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I can't cancel my trial, can you help?

Explorer | Level 3

I’m trying to cancel my trial offer before August 15 for two days now Please cancel my trial offer Thank a You!!!

1 Accepted Solution

Accepted Solutions
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Re: I can't cancel my trial, can you help?

Dropboxer

Hi @Pozie7148, thanks for messaging the Community!

 

What type of account are you on according to this page? Depending on your trial, if you’re on a Plus or Professional account, you can downgrade your plan here.

If you’re the team admin on Business, you can use this link.

Please note that you’ll need to follow the instructions on the next 3 pages to fully downgrade from the trial.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3
Highlighted

Re: I can't cancel my trial, can you help?

Dropboxer

Hi @Pozie7148, thanks for messaging the Community!

 

What type of account are you on according to this page? Depending on your trial, if you’re on a Plus or Professional account, you can downgrade your plan here.

If you’re the team admin on Business, you can use this link.

Please note that you’ll need to follow the instructions on the next 3 pages to fully downgrade from the trial.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: I can't cancel my trial, can you help?

Explorer | Level 3
I believe the trial was canceked.Thank You!!
Highlighted

Re: I can't cancel my trial, can you help?

Dropboxer

Glad to have helped out today, @Pozie7148!

 

Enjoy the rest of your week!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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