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I can't find my avatar when I try to change my password

New member | Level 2
New member | Level 2

The "change password" recommendation is to click on an avatar on top of any screen. I don't seem to have an avatar.  Using Win7 how would I change the password for dropbox? 

 

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Change of Password

Dropboxer
Dropboxer
Hey @Chappy1, you should be able to see your avatar while signed in on our website, however this link should do the trick for you this time. Just as a a future point of reference, please keep in mind that you can easily access our website through the desktop app by clicking the Dropbox icon in your system tray on the bottom-right of your screen & then clicking on the 🌏 icon that will re-direct you to our website & then locate your avatar on the top-right. 
 
I hope that this is helpful to you; please do let me know here in case you have more questions or you need further assistance in any way & I’ll check back with you soon. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

3 Replies 3
Highlighted

Re: Change of Password

Dropboxer
Dropboxer
Hey @Chappy1, you should be able to see your avatar while signed in on our website, however this link should do the trick for you this time. Just as a a future point of reference, please keep in mind that you can easily access our website through the desktop app by clicking the Dropbox icon in your system tray on the bottom-right of your screen & then clicking on the 🌏 icon that will re-direct you to our website & then locate your avatar on the top-right. 
 
I hope that this is helpful to you; please do let me know here in case you have more questions or you need further assistance in any way & I’ll check back with you soon. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Highlighted

Re: Change of Password

New member | Level 2
New member | Level 2

Thank you Jane. Selecting the globe was the trick. I was just trying to go into the settings from the sys tray icon and not getting to that point. Appreciate the quick response.

 

Highlighted

Re: Change of Password

Dropboxer
Dropboxer

Fantastic @Chappy1; we’re always here for more Dropbox tips & tricks, so feel free to post us again at any time in the future & it’ll be a pleasure to address any further inquiries you may have!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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