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I can't find my files after upgrading my account

Segolene New member | Level 2
New member | Level 2

Hello,

I wanted to switch my account to DropBox Business. I've choosen to keep the same ID (email for connection) without anticipated that It will re-start from scratch. So I loose all my previous files (. Please help. How can I get them back ? Thanks

 

1 Reply 1

Re: I've lost my files

Dropboxer
Dropboxer
Hi there, if you’re upgrading to a Dropbox Business team, then you won’t lose your files.
 
If the files were deleted somehow, could you confirm if you can locate and restore them from the deleted files page?
 
If they’re not there, could you check your shared folders in case they were unshared from your account?
 
Let me know how it goes!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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