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I can't find my membership for Dropbox

I can't find my membership for Dropbox

Rashonda Davis
Explorer | Level 4

Absoltuely ridiculous! So I have been faithfully paying dropbox for the last I dont know how many years, only to find out I can not find my membership. On my bank statement the number are **** out so I can not use the credit card receipt tracker. Im moments away from filing fraudelant activitity as I am paying for a service that apparently I am not access. 

 

This is my last attempt at trying to settle this, otherwise Ive gotta move my business on.

3 Replies 3

Re: Worst customer service EVER! Have gotten zero help nor reply for tickets that are now closed????

Switchback
New member | Level 2

I feel your pain. People say Dropbox is a scam. I found out the hard way. No support whatsoever. Just duplicate emails saying ticket is now closed...and of course it is not.

Re: Worst customer service EVER! Have gotten zero help nor reply for tickets that are now closed????

Rashonda Davis
Explorer | Level 4

Thank you @Switchback ! Im beyond exhausted at this point. 

Re: I can't find my membership for Dropbox

Jay
Dropboxer

Hi @Rashonda Davis, thanks for messaging the Community.

 

I understand your frustration over the missing subscription. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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