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I can't find the "Admin" section to cancel my subscription, any help?

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I can't find the "Admin" section to cancel my subscription, any help?

New member | Level 2

I'm unable to locate the "Admin" section where I can cancel my dropbox subscription and request a refund. ANy ideas?

1 Reply 1
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Re: Cancel subscription

Dropboxer

Hi there @hbello, I hope you're well today!

 

There could be a few reasons that you're having trouble with locating the Admin section that you mentioned.

 

If you're not seeing "Admin" in the left panel while looking at your Home page here, then it could be that:

  • You're not an admin on the team for the Business trial subscription
  • The subscription is for another plan, such as a personal one
  • The subscription is for another account

To see what happening here, can you let me know what plan your account is currently under by checking your Plan page online?

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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