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Re: no billing tab loading

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I can't locate the billing tab in my account settings, any help?

Explorer | Level 4

I am trying to change my billing information due that I changed my bank recently. However when clicking on settings I am not finding any billing tab. Can you kindly help in this?

1 Accepted Solution

Accepted Solutions
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Re: no billing tab loading

Super User II
Super User II

You have a Dropbox Basic account, which is free, thus no Billing tab. Once you have a paid subscription, the Billing tab will become available.

View solution in original post

5 Replies 5
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Re: no billing tab loading

Super User
Super User

Hello @ClaytonZahra, Are you looking into the Dropbox web? You should find your billing information in the Plans page https://www.dropbox.com/account/plan

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Re: no billing tab loading

Explorer | Level 4

STILL no billing tab in the plans page....

 

Re: no billing tab loading

Super User II
Super User II

The Billing tab is separate from the Plan tab.

If you still don't see it when clicking that link, check your Plan tab and tell us what plan it says you're on.

cdd95e614c31817aea02c05ec916234d.png

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Re: no billing tab loading

Explorer | Level 4

still no sign of billing.....Untitled.png

Highlighted

Re: no billing tab loading

Super User II
Super User II

You have a Dropbox Basic account, which is free, thus no Billing tab. Once you have a paid subscription, the Billing tab will become available.

View solution in original post

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