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I can't log into my account as I'm getting an error. Help!

I can't log into my account as I'm getting an error. Help!

WHC
Explorer | Level 3

After signing out, the system rejected my email when trying to log on again so I now can’t access my account. Can’t get help from Dropbox….anyone?

5 Replies 5

Re: Log on

Mark
Super User II

What exactly is the error?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Log on

WHC
Explorer | Level 3

Invalid password or email. Then try to change password, but system doesn’t recognize email in order to log on

Re: Log on

Mark
Super User II

Go back to your email account and do a search for no-reply@dropbox.com to find out what email you actually signed up with - then log in with that 🙂


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Log on

WHC
Explorer | Level 3
OK. We’ll try that

Re: Log on

WHC
Explorer | Level 3

The email has been verified following your direction, but no reply email comes with the password reset option

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Top contributors to this post

  • User avatar
    WHC Explorer | Level 3
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
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