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I can't login! I need help!

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I can't login! I need help!

New member | Level 2

hello guys so I just login my old account in Dropbox but it's linked to my old phone number. and I don't have any access to that old number and old phone as well. I know that there are alternatives to the account but that will not work for me because I lost the backup codes and phone. I pleasee help me

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Re: I can't login! I need help!

Dropboxer

Hi there @masterjiao, thanks for checking in with us.

 

As a first step, I'd recommend having a look through this article which also proposes some ideas on what to do if you don't have access to your old phone number. 

 

If you're still having trouble or you have any other questions, just give me a nudge here. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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