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I can't login to my account as it was disabled 3 weeks ago

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I can't login to my account as it was disabled 3 weeks ago

New member | Level 2

I was consistently paying 9.99 for my account until one day while I was signed in I was abruptly signed out. When I attempted to sign back in I was told my password was wrong so I attempted to reset the password & when I typed in my email to reset it I was told my account was disabled. It’s been 20 days and I have not gotten a response from ANYONE at dropbox. I’ve tried on twitter and facebook but still no response. I know there’s a coronavirus outbreak, but this is getting ridiculous. I need access to my account.

2 Replies 2
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Re: I can't login to my account as it was disabled 3 weeks ago

Dropboxer

Hi @ richmalone, thanks for posting on the Community!

 

I appreciate the info you’ve provided. Have you attempted to contact the support team directly regarding this matter? Do you have a ticket ID?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I can't login to my account as it was disabled 3 weeks ago

Explorer | Level 3

Hello , I have the same problem as you..

 

No one replies. Not here, not by email, twitter, facebook. It's impressive. 

 

They even banned me from the forum

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