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I can't reset my password

I can't reset my password

Nway Nandar
Explorer | Level 3
I am having issue to log into my account. I forgot my password and I tried to reset it. But I didn't receive any email to reset the password. 
I also tried by adding "no-reply@dropbox.com" to my contact list. Still didn't receive any email. 
Is there any way you could help me to resolve this? 
3 Replies 3

Re: I can't reset my password

Walter
Dropboxer
Hey @Nway Nandar, thanks for joining our Community and sorry to hear you're having issues with this.

Can you please also check your spam/junk folders in your inbox as well?

If you can't find the reset email, please let me know here and I'll send you an email to have a further look into this matter.

Thanks so much!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can't reset my password

Nway Nandar
Explorer | Level 3

Hi Walter 

 

There is no email in my Junk/Spam folder as well 

Re: I can't reset my password

Walter
Dropboxer
Thanks for clearing this up for me @Nway Nandar.

I've just sent you an email to look further into this issue.

Please take a look at your inbox and we'll take it from there.

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Walter Dropboxer
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    Nway Nandar Explorer | Level 3
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