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I can't see my upgrade on the mobile app. Can you help?

I can't see my upgrade on the mobile app. Can you help?

Lorraine Spence
Explorer | Level 4

iPhone 5S Dropbox app not "upgraded" when downloaded 'after' purchasing Office/Home  Plus/Premium/(Pfffft..., Whatever)! Data-Draining, runaround forced2purchase party?

1 Accepted Solution

Accepted Solutions

Re: I can't see my upgrade on the mobile app. Can you help?

Walter
Dropboxer

Hi @Lorraine Spence; welcome to our Community!

 

I'm sorry to hear about the issue with your iOS subscription. Could you kindly try to restore your purchase from your Dropbox app on your Apple device?

 

In order to do so, please follow the below steps:
1. In your Dropbox app, tap Account (or Personal if you have paired accounts).
2. Tap on the gear icon at the top of your screen to access your settings.
3. Tap on "Restore purchases".

 

This should activate your last upgrade.

 

If you can't see "Restore purchase" this means that your app isn't up to date. You will need to update your Dropbox app from the App Store on your device and try again.

 

Please let me know if you still can't see your upgrade after this. Thank you!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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View solution in original post

4 Replies 4

Re: I can't see my upgrade on the mobile app. Can you help?

Walter
Dropboxer

Hi @Lorraine Spence; welcome to our Community!

 

I'm sorry to hear about the issue with your iOS subscription. Could you kindly try to restore your purchase from your Dropbox app on your Apple device?

 

In order to do so, please follow the below steps:
1. In your Dropbox app, tap Account (or Personal if you have paired accounts).
2. Tap on the gear icon at the top of your screen to access your settings.
3. Tap on "Restore purchases".

 

This should activate your last upgrade.

 

If you can't see "Restore purchase" this means that your app isn't up to date. You will need to update your Dropbox app from the App Store on your device and try again.

 

Please let me know if you still can't see your upgrade after this. Thank you!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: I can't see my upgrade on the mobile app. Can you help?

Lorraine Spence
Explorer | Level 4

Thanks so much. You made a stressed out single Mum of 2 Sons feel better, while isolating and I thank you from the bottom of my heart. Stay Home. Stay Well.

Lorraine

:canada:✌️❤️

Re: I can't see my upgrade on the mobile app. Can you help?

Walter
Dropboxer

Thanks for keeping me in the loop Lorraine; I'm happy to hear it's sorted now!

 

Stay safe as well and see you around the Community :coffee:

 

Have a lovely weekend!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: I can't see my upgrade on the mobile app. Can you help?

Lorraine Spence
Explorer | Level 4

Thank you and StayWell&Home. PeaceOut from Canada.

:canada:✌️❤️

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    Lorraine Spence Explorer | Level 4
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    Walter Dropboxer
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