I can't upgrade with the discount I have

[Detail Rebar]

I am very discouraged and very unhappy.  I tried the last couple of days to upgrade my account with the email I received to get 20% off if I Pay for a year.  As long as I upgrade by today I would get the discount.  I tried the last two days and today and keeps saying Error and I need my files.  I am trying to upgrade with the 20% and can't find any way to get ahold of customer service. Please contact me on how to upgrade thanks.

Jared

[Daphne]

Hi @Detail Rebar, I'm sorry to hear about your troubles with this!

To reach out to our Support team, you can fill in the relevant details under the "Submit a help request" section from here.

You'll receive a ticket number (eg. #1234567) which you can let me know here too, so that I can pass along your comments or even follow up with you there.

Since you're getting a rather vague error message there, I can suggest in the meantime trying the following to see if that does the trick:

• Clearing your browser's cache
• Using an incognito browsing window
• Using another web browser

Keep me posted if you have any questions!