cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can't upgrade with the discount I have

Highlighted

I can't upgrade with the discount I have

New member | Level 2

I am very discouraged and very unhappy.  I tried the last couple of days to upgrade my account with the email I received to get 20% off if I Pay for a year.  As long as I upgrade by today I would get the discount.  I tried the last two days and today and keeps saying Error and I need my files.  I am trying to upgrade with the 20% and can't find any way to get ahold of customer service. Please contact me on how to upgrade thanks.

 

Jared

 

1 Reply 1
Highlighted

Re: I can't upgrade with the discount I have

Dropboxer

Hi @Detail Rebar, I'm sorry to hear about your troubles with this!

 

To reach out to our Support team, you can fill in the relevant details under the "Submit a help request" section from here.

 

You'll receive a ticket number (eg. #1234567) which you can let me know here too, so that I can pass along your comments or even follow up with you there.

 

Since you're getting a rather vague error message there, I can suggest in the meantime trying the following to see if that does the trick:

  • Clearing your browser's cache
  • Using an incognito browsing window
  • Using another web browser

Keep me posted if you have any questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?