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I cancelled my Free Trial and was still charged at the end of it

I cancelled my Free Trial and was still charged at the end of it

PaddyNeill
Explorer | Level 3

I trialled the dropbox professional offerring and cancelled the 14 day trial after a week or so. I have just been charged as confrimed by an email stating the free trial has ended. I followed all the correct steps but Dropbox still charged me. 

 

I cancelled the free trial before the 14 days and was still charged. How do I get a refund from Dropbox for this unauthorised charge to my card?

1 Reply 1

Re: I cancelled my Free Trial and was still charged at the end of it

Mark
Super User II

Contact support via www.dropbox.com/support and send them a copy of the cancellation email - probably via screengrab


 


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