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I cancelled my subscription but still got charged?

I cancelled my subscription but still got charged?

fra68
New member | Level 2

I cancelled this subscription several months ago however you have taken another year's subscription can you please refind my card. 

 

Before I go seek the refund via the card issuer. 

1 Accepted Solution

Accepted Solutions

Re: Refund of subscription

Celeste
Dropboxer

Hi there @fra68!

As this is a very account-specific query, I have reached out to you via email to the email address associated with your Community profile. 

If you could keep an eye out for my email and reply back when you can, so that we can then look into this charge and refund request for you. 

Thanks!

 


Celeste
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

9 Replies 9

Re: Refund of subscription

Celeste
Dropboxer

Hi there @fra68!

As this is a very account-specific query, I have reached out to you via email to the email address associated with your Community profile. 

If you could keep an eye out for my email and reply back when you can, so that we can then look into this charge and refund request for you. 

Thanks!

 


Celeste
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Re: I cancelled my subscription but still got charged?

gtie
New member | Level 2

I will try again...please cancel my subscription.

Re: I cancelled my subscription but still got charged?

Celeste
Dropboxer

Hi there @gtie, thanks for reaching out! 

I have sent an email to the email address associated with your own Community profile just now, so that we can look into your subscription cancellation as well. 

Reply to my email when you can and we can proceed. 

Thanks!

 


Celeste
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: I cancelled my subscription but still got charged?

sessionsconsulting
New member | Level 2

I canceled my subscription for the trial business service before the end date but still got charged.  Please remove the charge before it goes through my account or refund the fee.

Re: I cancelled my subscription but still got charged?

Rich
Super User II

@sessionsconsulting wrote:

Please remove the charge before it goes through my account or refund the fee.


As this is an account/billing issue, you need to contact Support directly.

 

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

 

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

Re: I cancelled my subscription but still got charged?

sessionsconsulting
New member | Level 2

This loops me back to the same place I started which led me here.  Can you explain where to go once I get to the support page?

Re: I cancelled my subscription but still got charged?

Dragoncancelledaccount
New member | Level 2

I cancelled my account months ago and I am still getting charged as well. I tried sending a email and this is the response I got. With what I am reading above, I am getting even more worried. Please let me know what I have to do to get a refund without spending hours on this! It will not be in anyone's interest if I do end up spending time on this issue.

 

Hi,

Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team.

Your technical support options depend on what kind of account you have. To see the support options for your account, log in and go to https://dropbox.com/support.

In the meantime, why not check out our help centre at https://help.dropbox.com/learn/faqs for FAQs, how-to articles and more or why not reach out to our Dropbox community https://www.dropboxforum.com where you can get answers and discover new ways to use Dropbox.

The Dropbox Support team

Are you having issues logging into your account? Try our sign in FAQs
Have a payments or billing question? Try our payments FAQs
Think you want to cancel or have a cancelation question? Try our cancelations FAQs
Security or privacy question? Try our security FAQs

Re: I cancelled my subscription but still got charged?

jkjordank06
New member | Level 2

I cancelled my dropbox subscription during the free trial but got charged for it a few days ago. Help!

Re: Refund of subscription

jkjordank06
New member | Level 2

Hello! I was also charged for a subscription I previously cancelled. Please help!

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