I cancelled my subscription but still got charged?

[fra68]

I cancelled this subscription several months ago however you have taken another year's subscription can you please refind my card. 

Before I go seek the refund via the card issuer. 

[Celeste · Accepted solution]

Hi there @fra68!

As this is a very account-specific query, I have reached out to you via email to the email address associated with your Community profile. 

If you could keep an eye out for my email and reply back when you can, so that we can then look into this charge and refund request for you. 

Thanks!

[gtie]

I will try again...please cancel my subscription.

[Celeste]

Hi there @gtie, thanks for reaching out! 

I have sent an email to the email address associated with your own Community profile just now, so that we can look into your subscription cancellation as well. 

Reply to my email when you can and we can proceed. 

Thanks!

[sessionsconsulting]

I canceled my subscription for the trial business service before the end date but still got charged.  Please remove the charge before it goes through my account or refund the fee.

[Rich]

---

@sessionsconsulting wrote:

Please remove the charge before it goes through my account or refund the fee.

---

As this is an account/billing issue, you need to contact Support directly.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

[sessionsconsulting]

This loops me back to the same place I started which led me here.  Can you explain where to go once I get to the support page?