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I cannot access my email address and want to move to a new email address

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I cannot access my email address and want to move to a new email address

Explorer | Level 4

Hi

 

I have a dropbox account and have accumulated free sapce through reccomendations. I need to migrate to a new email address as i cannot access the current email address. I will set up a new email address, upload all my files to my laptop and then upload them to the new dropbpox account. As a result i will i guess lose all my accumulated free space i gained by introducing many new users. How do i maintain the accumalated space in this instance? Do i really have to start iver again with 2GB free?

 

Thanks

3 Replies 3
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Re: I cannot access my email address and want to move to a new email address

Super Collaborator | Level 20

Hi @anthony procopi,

Why you don't just set the new email in your settings using edit link, next to the currently set email? 🤔 A recall: the new email must NOT be assigned to any Dropbox account yet!

Hope this helps.

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Re: I cannot access my email address and want to move to a new email address

Explorer | Level 4

Yes that would work but i forgot to say i dont have my password to make the change. 

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Re: I cannot access my email address and want to move to a new email address

Super Collaborator | Level 20

@anthony procopi wrote:

... i dont have my password to make the change. 


Hi again @anthony procopi,

If you mean old email' password, that's not a issue - it's not needed. If you mean you forgot both your old email and Dropbox password, this is really a issue. Only workaround, in such a situation, could be if you have application linked still, especially mobile. Use "Connect a computer" feature to gain access to your account and change the email. If not possible, I have no more ideas.

Good luck.

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