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I cannot cancel my free trial despite following all the instructions

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I cannot cancel my free trial despite following all the instructions

New member | Level 2

I cannot appear to cancel my trial subscription despite following the instructions provided:

- On my iPhone, I cannot see dropbox under the subscriptions tab so I cannot click on it to cancel it

- On my laptop, it will not let me click on settings so I cannot go any further than this

 

Please help before the trial runs out

1 Reply 1
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Re: I cannot cancel my free trial despite following all the instructions

Dropboxer

Hi @EllBellC; welcome to our Community!

 

I'll be glad to look into this for you so could you please let me know what your account's plan tab reports?

 

If you see that you're on the free, Basic plan, then you've successfully cancelled your trial at some point.

 

Let me know if that's not the case and we'll take it from there if needed. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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