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I cannot cancel my trial

I cannot cancel my trial

Sueknowsbusiness
New member | Level 2

My business plus trial will end on August 4 but I am trying to cancel it through the app, where I signed up. The option to cancel IS there however when I click the 'cancel' button, it says that there are no subscriptions. I double check and I AM in the correct account/email that I signed up with. The account is showing that I have business plus and that the trial is ending August 4th. Not sure what else to do since I don't need the service and I just want to cancel. I can't find an email for support. I fill out the support form but it just gives me the same steps that I already tried but no means of contact.

1 Reply 1

Re: I cannot cancel my trial

lukeyo
Super User

Hi, which app are you using to cancel? Is it on your phone? Apple/Android?

 

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    lukeyo Super User
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