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I cannot log into my account

I cannot log into my account

Destroy3r151
Explorer | Level 3

Hello, my gmail account became inactive a while ago and I can’t contact google support, every time I send them an email trying to retrieve my account they send me instructions to follow which I have already followed and did not work, since I used the “sign in with google” option on Dropbox i can’t log into my drop box account anymore! Is it posssible to change my email Without loosing the files I have on Dropbox of course. Hope you can help! Thanks

3 Replies 3

Re: I cannot log into my account

Jay
Dropboxer

Hi @Destroy3r151, thanks for your message!

 

Do you still have the Dropbox desktop application signed into your Dropbox account?

 

Have you tried the steps on this page to try to login to your account?

 

This will help me assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: I cannot log into my account

Destroy3r151
Explorer | Level 3
Yes I have tried those steps and none of them work unfortunately, I used the “sign in with google” option on drop box, since the email is not accessible anymore I can’t log in. I have tried typing in my email and password instead of using the log in with google option and it did not work.

Re: I cannot log into my account

Jay
Dropboxer

Unfortunately, without access to the email itself, it wouldn't be possible to regain access to your Dropbox account or recover the files within.

 

I'm sorry to be the bearer of bad news. If you need any more information, please let me know.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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