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I cannot verify my email

New member | Level 2

Hi when I upgraded my Dropbox account to a paid subscription I stupidly gave an incorrect email address which I cannot access to verify the Dropbox upgrade. This is more complicated than changing my email address within Dropbox as I cannot verify the original incorrect email. Please can someone offer a solution? Thanks!

1 Reply 1

Re: I cannot verify my email


Hi @Vandegjv; welcome to our Community and happy Monday!


In this case, I'd suggest using an incognito window without signing into any account to contact our support team for further assistance. 


When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 


If you're already logged in the account in question, you can try changing the email address from your account's settings


I hope this helps!

Community Moderator @ Dropbox

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