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I cant' access to my account and original email

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I cant' access to my account and original email

New member | Level 2

Hi,

I have a serious problem with my account.

It's from about one year ago that i can't access to my account NameSurname@hotmail.it

This hotmail account is compromise and it's the same with the dropbox account. I realize this only in the last days.

I create a new account NameSurname85@gmail.com the last year but Today I still have problem with this account.

Today I have made a new account with the same last email and it's empty.

I don' remember all the files in the original dropbox account but some files I suppose are very important.
Is it possible to change the old email with the new?
Or there are other possibilities to save the account the files in it?

Thank you very much.
Riccardo

1 Reply 1
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Re: I cant' access to my ACCOUNT and original email

Dropboxer

Hi there @Riccardo 85, thanks for reaching out to us here!

 

Just to clarify, when was the last time that you accessed the Dropbox account under that email before it appeared empty?

 

If it was not accessed for a long period of time, then it may be that the original account was closed due to inactivity.

 

Could you also check for me if the empty account has any recent activity shown in the Events page here?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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