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I cant refund my money

Zach Gr
Helpful | Level 5

I cannot get a refund from a previous transaction, I requested a refund and cancellation of the subscription, it was canceled. This morning I was charged another 300 hryvnia. In total, I lost 640 hryvnia (although it is only 24 dollars, but I am a student from Ukraine, this money is important for me) and the support service does not answer. I'm very angry and now I don't care if my text is correct

8 Replies 8

Re: I cant refund my money

Rich
Super User II

@Zach Gr wrote:

... the support service does not answer.


Reply here with your ticket number and one of the Dropboxers that cover the forums can look into the ticket on Monday.

Re: I cant refund my money

Zach Gr
Helpful | Level 5

It's first wrong payment (2 september)
4H8E-TH0M-HPPA-B5K3

 

It's today wrong payment

53XP-KAXK-8HT4-TK70

Re: I cant refund my money

Mark
Super User II

@Zach Gr 

That isnt your ticket number, that is the transaction ID. 

 

You need to tell us what the Support Ticket ID is when you logged your request to cancel and refund previously. 


 


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Re: I cant refund my money

Zach Gr
Helpful | Level 5

#14421948

Re: I cant refund my money

Rich
Super User II

Tagging @Hannah and @Walter.

Re: I cant refund my money

Zach Gr
Helpful | Level 5

I understand that I can say goodbye to my money ^-^

Re: I cant refund my money

Lori
Dropboxer
Hey @Zach Gr, thanks for posting here. 

It seems my colleague, Lily, has already responded to your ticket number, informing you about your case. 

Did you have a moment to see it? 

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: I cant refund my money

Zach Gr
Helpful | Level 5

Yes, I saw a message from her (if we are talking about an old message) but it did not help and they did not return my money from the first transaction, besides, they were written off again. Now I'm in dialogue with Wesley via gmail and I've been waiting for an answer for half a day

Who's talking

Top contributors to this post

  • User avatar
    Zach Gr Helpful | Level 5
  • User avatar
    Lori Dropboxer
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?
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