Hey there @Prajeethpj1, thanks for reaching out to us here!
I was able to locate your open request in our Support channel and could see that my colleague replied back to you. Did you receive their response?
If not, did you submit the request with the email used for your Dropbox account or another email address?
In order to assist you through our Support channel, you'll need to contact us with the email address that's associated with your Dropbox account and you'll need access to that email to receive our replies.
Let me know and we can go from there!
Hey @Prajeethpj1, thanks for checking back in with us and sorry to hear about your frustration.
Since you've already checked your Spam folder, could you try logging in to http://dropbox.zendesk.com to double-check the ticket's progress from your end?
Let us know how it goes, cheers!
Thanks for stepping in to respond to me.
I logged into the below zendesk site and I do not see my previous tickets. snapshot attached. There is no option available or communication history between me and the team. zendesk after login, it redirects to dropbox.com/support site...
Daphne mentioned in the last mail that he could see his colleague had replied to my April 29th mail but I did not receive the reply mail or ticket history in zendesk. Daphne said that he would come back to me but no response from him. I can see he is active in other posts but no response from him. I know he handles all requests but I'm a member of dropbox and I believe I should get a proper response too right???...
I know Dropbox & the team are well organized. I do not know why it takes this much longer to get a proper response and support. I'm going after agent after agent and no one takes ownership to assist on my request. do I have to keep hopes that I will get a proper answer and assistance from you on my request?... I do not want to see you also disappear after this post and then I end up waiting and the chain goes on.
Hope you understand my patience for the past 3 months and would do the needful to support me in my humble request with the concerned team. It really helps me in these hard times.
Thank you in advance
Wish you a blessed day!
Cheers - PJ 🙂
Hi @Prajeethpj1; how are you today?
I'm not sure what is happening here, but as that ticket is closed after that much time, may I reach out to the email address that's connected with your Community's profile so we can look further into this?
I’m surviving and doing fine. Hope the same with you.
I do not understand your reply.
I had sent my request using my gmail account - [email removed as per Community Guidelines]
This is the account associated with my Dropbox account. I mentioned this clearly in all my posts.
Daphne said that someone from the team had replied to my mail on April 29th which I did not receive it yet in my inbox.
Every time community moderator or a new team member checks and replies to this post and disappears. Until now I have not got the reply for my request yet.
I do not see any tickets in Dropbox zen desk.com too.
I mentioned clearly to Lusil to her last post and she also disappeared and no reply from her like others.
I do not know what more details you need to check and assist me on my request.
Simple question to you - can you forward my COVID discount request to concerned Billing authorities for their response. If they had responded earlier then I will be able to get the same reply which was sent on April 29th.
Hope this is clear. Looking forward for a positive reply
To do this for you, Prajeeth, I'll need to do it via our ticketing system.
For that reason, I have sent you an email so we can work on this together.
Whenever you get the chance, please take a look at your inbox and we'll take it from there.
Thanks for your cooperation and patience so far.
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