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I deleted my files and my account, how can I recover them?

I deleted my files and my account, how can I recover them?

Javier Mateos
New member | Level 2

Hi Yesterday I created a dropbox account and by mistake I decided that the online files on my computer would be deleted and only on dropbox. Today I deleted my dropbox account and my files folder in dropbox and I lost all my documents. How can I get them back? I have reinstalled dropbox but have only recovered a small part. Thank you.

1 Reply 1

Re: PROBLEM

Jay
Dropboxer

Hi @Javier Mateos, thanks for taking the time to message us!

 

From what you've described, you deleted files from your Dropbox folder, which then deleted from the site itself. Afterwards you deleted the Dropbox account and the Dropbox folder as well.

 

However, you mentioned that you reinstalled the Dropbox app, and managed to get files back from the site, meaning you didn't delete the account entirely. Could you confirm you follow these steps to delete the account?

 

Are you able to recover any files using this link?

 

If you need any more details, feel free to message back!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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